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Sales & Customer Services Advisor




8.30am to 5.15pm
Monday – Thursday
8.30am to 4.45p.m on Friday


Full Time

Start date


Job summary

Responsible for delivering the internal Sales and Customer Services function.  Work to strengthen all our relationships with customers, by being a friendly and efficient point of contact they can rely upon.

Take sales calls and respond to emails and advise L4V’s customers on the best products to meet their requirements.  Ensure that payment is taken in a timely fashion and that we keep good records in our SAP system. Handle and resolve queries.

Duties to include:

  • Respond to calls and emails from our customers and take details of new sales.
  • Advise our clients on the right products to suit their requirements and give accurate pricing information.
  • Be continually open to learning new skills and adding to your product knowledge. Become an expert in our product range and inspire trust from customers.
  • Answer any queries or service issues raised, and either resolve them or oversee the delivery of a solution (for example, seeking authority for a refund, or passing the customer to the technical helpdesk for an answer). Be calm and friendly at all times.
  • Take payments and liaise with Accounts re: trade customers or customers with payment queries.
  • Keep accurate digital and paper records of work completed and keep SAP records and any paper filing up to date.
  • Work well with colleagues in other departments, such as production or accounts, to resolve queries and deliver exceptional service to our customers.

Required skills

  • A friendly and helpful manner, and confident on the phone.
  • Good worth ethic, with the ability to remain productive, and well- prioritised with minimal supervision.
  • Excellent customer service skills, showing a polite and constructive approach to colleagues and customers alike.
  • Computer literacy and confidence in working in an office environment.
  • Willingness and aptitude to learn (e.g. about our product range).
  • A responsible person with a keen eye for detail, quality and a ‘get it right first time’ method.

How to apply

Please send a copy of your CV and covering letter to

CALL 01474 560077 OR EMAIL

Why Choose Locks 4 vans?

"The Customer Service staff are absolutely fantastic and seem to have not only an excellent knowledge of the product but also an authority to make decisions there and then which is great for us."

Fastfit Nationwide