Sales & Customer Service Advisors

Salary

Competitive

Hours

8.30 to 5.15pm
Monday – Thursday
8.30am to 4.45p.m on Friday

Term

Full Time

Start date

Immediately

Job summary

The prime responsibility is to manage customer enquiries, process sales orders and provide information about Locks 4 Vans products and services.

This position is a full-time role and will be office based in Gravesend. Full training will be provided on internal IT systems and product range.

Duties to include:

  • Provide help and advice to customers regarding Locks 4 Vans products or services
  • Process sales orders via email or phone or on-line as requested
  • Proactively upsell product
  • Check data accuracy on orders and invoices
  • Create and process returns, credits and refunds
  • Maintain and update customer records
  • Cascade important customer information to the relevant internal departments
  • Manage customer complaints, providing appropriate solutions within the agreed time limits
  • Escalate customer queries where necessary to line / senior management team
  • Liaise with Technical Department to ensure technical solutions are managed efficiently
  • Liaise with Installations team to ensure Supply & Fit requests are effectively managed
  • Support the Business Development team at the relevant external Shows / Events

Required skills

  • Sound communication skills (verbal and written)
  • Excellent IT skills, including Microsoft Outlook, Word, and Excel)
  • Works well under pressure
  • Team player with inclusive approach
  • Ability to learn and retain new product information

How to apply

Please send a copy of your CV and covering letter to

Closing date

Friday 10 December

ORDER BEFORE 12PM FOR NEXT WORKING DAY DELIVERY
CALL 01474 560077 OR EMAIL

Why Choose Locks 4 vans?

"Locks4vans products and staff keep my customers' vans secure and do everything they can to keep my business sustainable for years to come"

Vehicle Fit