Privacy Policy

This website is operated by Locks 4 Vans Limited. We take your privacy very seriously therefore we urge to read this policy very carefully as it contains important information about:

• Who we are
• How and why we collect, store, use and share personal information,
• Your rights in relation to your personal information, and
• How to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Locks 4 Vans Limited ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under UK General Data protection Regulations, and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

We collect the following personal information that you provide to us:

• Name
• Address
• Email address
• Telephone number
• Credit card details
• Vehicle registration data

Some examples of when we collect this information include (when registering as a customer):

• Signing up to our newsletter
• Entering our competitions
• Requesting further information
• Placing an order

We do not ask for any sensitive personal information about you such ethnicity, sexual orientation, or biometric data, unless required by law or unless explicit consent has been made

Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

• Shall consent on their behalf to the processing of their personal data;
• Shall receive any data protection notices on their behalf; and
• Shall consent on their behalf to the transfer of their personal data abroad.

Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

• Quality Assurance
• Training
• Fraud Prevention
• Compliance

Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include:

• web beacons
• action tags, local shared objects ('flash cookies')
• and single-pixel gifs.

Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on our website.

For example, we may use cookies to monitor and/or collect the following information:

Traffic data

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

How we use your personal information

We collect information about our users for the following purposes:

• Identify you and manage any accounts you have with us,
• Process your order,
• Conduct research,
• Statistical analysis and behavioural analysis,
• Carry out customer profiling and
• Analyse your purchasing preferences.

Who your information may be shared with

Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

On occasion we will share your personal information with 3rd Parties, but only when we have sought consent from you to do so.

Marketing

We would like to send you information about

• Products,
• Services,
• Offers,
• Competitions
• And our business which may be of interest to you.

Such information could be sent by

• Post,
• Email,
• Telephone,

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc).

If you opt in to receive marketing materials from us you can opt out at any time. If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Lawful Basis

Legitimate Interest – In order for us to process and fulfil your order we will ask for you to supply us with your personal data.

We make sure we consider any potential impact on you and your rights before we process your personal data for our legitimate interests, and we do not use your personal data for activities that will impact your rights.

Consent – If we require your personal data for anything other than our legitimate interest, we will gain consent from you beforehand either verbally or electronically. If we cannot gain consent your personal data will be deleted.

How long your personal information will be kept

One Time Customers - Names, Address, Telephone Number and Credit Card details will be kept for as long as a necessary to complete the order.

Recurring Customer - Names, Address, Telephone Number and Credit Card details will be kept on our systems you no longer order any of our products or services.

Email address - kept until the user unsubscribes, or when a data review is carried out. We will request you to opt in, if a response is not received your data will be deleted.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

User account access is controlled by a unique username and password; all data is stored on secure server.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the UK or EU

We will not transfer your personal data outside of the UK at any time.

The EU GDPR adequacy decision states that the UK provides adequate protection for personal data transferred from the EU to the UK under the EU GDPR.

What rights do you have?

Under UK and EU General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the UK General Data Protection Regulations (UK GDPR).

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Locks 4 Vans.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://ico.org.uk

Changes to the Privacy Policy

This privacy policy was published on 19/02/2020 and last updated on 22/05/2023.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

• By email, if you have opted in to receive emails.
• By a notice in the news section of the website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

E-mail: Contact us

Post:

Locks 4 Vans Ltd,
Unit C4,
Imperial Business Estate,
West Mill,
Gravesend,
Kent,
DA11 0DL

or

Telephone: 01474 560077

Calls will be answered at the following times:

Monday - Thursday 07:30am to 5pm
Friday 07:30am to 4:30pm
Saturday Closed
Sunday Closed

We may record calls for quality and training purposes.